Back up your photos before it's too late
Most of the files we're asked to recover were never backed up. We'll visit, set up automatic backups on your phones and computers, and leave you a free DVD copy of your photos and videos.
What a visit includes
- Automatic photo and video backup switched on and checked on each phone, using iCloud or Google Photos
- Your computer's important folders backed up to an external drive or the cloud
- A copy of your photos and videos on a USB stick or external drive, if you want one
- A free DVD copy of your photos and videos where they fit, to keep in a drawer
- Legacy contacts set up on Apple and Google accounts, so your family can reach your photos one day
- Simple written notes of what was set up and where everything is
Who it's for
- Older relatives whose only copies of the grandchildren's photos are on one phone
- Anyone about to change phone, before the old one is traded in or wiped
- Families whose photos are spread across several old phones, tablets and laptops
- Home workers and small businesses with years of files on one computer
Why it matters
Phones get lost, dropped and stolen, and computers fail without warning. When there is no backup, recovery is not always possible, and modern phones in particular often cannot be recovered at all. An hour now costs far less than recovery later.
Already lost something? That is what our data recovery service is for. Stop using the device and get in touch.
Common questions
What does a backup visit cost?
£40 for one phone, or £75 for a whole-household visit covering up to two hours. If you need a USB stick or external drive, we can supply one at cost or use one you already have. The DVD copy is free.
Do I have to pay for cloud storage?
Sometimes. Apple and Google give a small amount free. If your photos need more, the subscription is paid by you directly to Apple or Google, never to us, and we will tell you the monthly cost before setting it up.
Will you see my passwords or keep my photos?
You type your own passwords. We do not keep copies of your photos or files after the visit.
Why a DVD as well?
It is a copy that sits in a drawer, away from your phone and your online accounts, so it survives a lost phone, a forgotten password or a closed account. It is an extra copy, not a replacement for the automatic backup.
Can you do this for an older relative?
Yes, and it is one of the most useful things you can do for them. We can visit them at home, go at their pace, and leave simple written notes of what was set up.
Book a backup visit
Tell us how many phones and computers need doing and your postcode, and we'll arrange a time.